Fiido Official Store Return & Refund Policy

At Fiido, we are committed to your satisfaction and offer a 30-day return policy for unused ebikes in their original packaging to ensure you have the best riding experience. Please ensure all components and accessories are included to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our support team at support@fiido.com with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Carefully pack your Fiido ebike and all included accessories in the original factory box to prevent damage during transit.

• 3.
  Ship to Fiido

  Affix the provided shipping label or use your preferred carrier to send the item back to our designated service center for inspection.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned item, your refund will be processed to your original payment method within 7-10 business days.